1. Returns & Exchanges

Due to the personal and hygienic nature of our handmade soaps and botanical products, we cannot accept returns or exchanges once an item has been shipped. However, your satisfaction is our priority.

• Damaged or Incorrect Items: If your order arrives damaged or you receive the wrong product, please contact us at dshmrsoaps@gmail.com within 7 days of delivery with a photo of the item and the packaging. We will happily send a replacement or issue a refund.

• Cancellations: If you need to cancel an order, please contact us within 24 hours of purchase. Once an order has been processed for shipping, it can no longer be canceled.

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2. Refund Process

Approved refunds will be processed back to your original payment method. Please allow 5-10 business days for the credit to appear on your statement.

 

Shipping Policy

 

1. Processing Times

Because our products are crafted in small batches, please allow 1-2 business days for your order to be prepared and packed. However, all attempts will be made to start preparing your order immediately upon receiving your order. During seasonal launches or holidays, processing times may be slightly longer.

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2. Shipping Methods & Rates

• We primarily ship via USPS and FedEx to ensure your soaps arrive safely.

• Shipping costs are calculated at checkout based on the weight of your order and your location.

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3. Estimated Delivery

• Standard Shipping: 3–7 business days after processing.

• Priority Shipping: 1–3 business days after processing.

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4. International Shipping

Currently, we only ship within the United States. We hope to offer international shipping in the future!

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5. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number so you can follow its journey to your door.